The Northbrook 8 concept is outlined on a blog, which is complete with a Meebo help window that I agreed to help support. If you're not familiar with Meebo, it's a cross-platform instant messaging service, and in this case it has Northbrook 8 blog readers on one end, and me (and/or my Meebo partners-in-
So this morning I opened up the Northbrook 8 blog and fired up Meebo, figuring I could read through the exercises while I manned the Meebo service. I was excited to see that there was already a user on the blog!
"Good morning," I typed cheerfully. "This is Andrea, your Wednesday morning Northbrook 8 guide. Let me know if you have any questions or problems." Then I sat back and hit enter, and heard a giant "beep!"
Confused, I checked the Meebo screen. Nothing out of the ordinary there. I clicked over to the Northbrook 8 page to see my cheerful greeting, waiting for me in the help window on the side margin.
Very slowly, the light began to dawn.
The early-morning blog reader was me.
So, I politely declined my offer of help, and mentally slunk off to slap myself in the forehead.
I guess this is a good illustration of the fact that the very nature of the Internet (for most of us, anyhow) is that there's always something new under the sun that we haven't figured out yet.
The whole idea of "learning 2.0" is that we have to be continually responsive, keeping an eye on the horizon for the next new thing. Because there's always a new thing. And the point for libraries is not for us to have the coolest toys or the newest trend -- it's for us to know that some subset of our users are already on to that next new thing, and we need to know what they're doing, so we can anticipate what they'll want from us.